Refund and Cancellation Policy
Last updated: 27th July 2018
We at Sigma Digital Marketing, have confidence in our wide range of Services, Products and Web Solutions. Sigma Digital Marketing is known for its great Customer Support, we just don’t compromise on quality services. All the projects we carry out and the services we offer are handled by our experienced and well-trained staff. This ensures possibility of no project/ order cancellation, reversal or disputes. However we understand that in the unlikely event of the project not meeting your satisfaction levels, we are happy to process quibble-free refunds. Your experience with us should be of quality, convenience and unmatched customer support.
Any refund and service cancellation can be processed with the below conditions.
- Full refund will be made if you decide to cancel our services within 5 days of making the payment.
- If you choose to terminate our services after the initial 5 days then you will be charged an amount equivalent to the working hours put into the project. The balance will be credited to the account from which you made payment within 30 days of cancellation.
- Cancellation of any service renewal should be done 5 days prior to the start of next billing cycle.
- If cancellations are made after the start of the billing cycle then an amount equivalent to the working hours put into the project during that month will be invoiced, which the clients will be entitled to pay.
- If you signed up for our services, but did not make use of them then you are still entitled to pay us.
- Amount of refund will be credited in the account from which the payment was made within 30 days of service cancellation.
SEO Refund Policy
Sigma Digital Marketing will not be liable for refund or guarantee of top search ranking under the following circumstances:
- In case of effect on SEO ranking due to changes in ranking algorithm, policies or functionality of search engines.
- Link building, a part of SEO, is carried out based on the information you provide us. In case the URLs given by you are incorrect, we will not be responsible for any subsequent errors and there will be not be any refunds or money back guarantee.
- Sigma Digital Marketing will not be responsible for SEO results if the client engages with any other third party SEO services.
- Number of times and rank of a website appearing on the search list varies and thus an immediate change in the search ranking cannot be guaranteed.
- Any adverse effect on ranking due to changes in website content by the client or third party service provider hired by them.
We make no guarantee that our SEO services will show the client’s website in top ten search rank. However, understand that we work in your best interest and put in our best effort to provide genuinely profitable results. Our aim is to make your life simpler and your business more lucrative.
*Sigma Digital Marketing reserves the right to change the above refund and cancellation policy at any given point without any prior notice.